Refund Policy

Last updated: 05/15/2025

Thank you for shopping at Cardtaps.com. We strive to ensure that all our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, please read our refund policy below.

1. Refund Eligibility

We accept refund requests under the following conditions:

  • Defective or Damaged Products: If your item is defective, damaged, or not as described, we will offer you a full refund or replacement, as per your preference.

  • Incorrect Orders: If you receive an incorrect item due to our error, we will offer you a full refund or a replacement.

Please contact us within 7 days of receiving your order to request a refund for defective, damaged, or incorrect items. For the items to be eligible for a refund, they must be in their original condition and packaging.

2. Non-Refundable Items

The following items are non-refundable:

  • Customized or Personalized Products: If the item has been personalized or customized specifically for you (e.g., custom cards), we cannot offer a refund unless the item is defective or damaged.

  • Digital Products or Services: If you purchase digital products, such as downloadable content, or services, we do not offer refunds after the product or service has been provided unless required by law.

  • Final Sale Items: Any products marked as “Final Sale” or “Non-Returnable” are not eligible for a refund.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email us at info@cardtaps.com with your order number and a description of the issue. If the item is defective or damaged, please provide pictures or other relevant documentation.

  2. Return Authorization: Once we receive your request, we will review it and issue a Return Authorization (RA) if applicable. You will receive instructions on how to return the product.

  3. Return the Item: If required, return the product to the address provided in the RA instructions. Items must be returned within 7  days from the date of receiving the RA.

  4. Refund Processing: Once we receive and inspect the returned item (if applicable), we will process your refund. Refunds will be credited to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

4. Shipping Costs

  • Defective/Damaged Items: If you are returning a defective or damaged item, we will cover the return shipping costs.

  • Non-Defective Items: If you are returning a non-defective item, you will be responsible for the return shipping costs.

Shipping costs are non-refundable, and if you received free shipping on your original order, the cost of the initial shipping will be deducted from your refund.

5. Refund Method and Processing Time

Refunds will be processed to your original payment method. Once your refund is approved, please allow 3 business days for the refund to appear in your account, depending on your payment provider or bank.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

  • Bank Account: Contact your bank or payment provider to check the status of your refund.

  • Processing Time: Refunds may take a few business days to process depending on your payment method.

If you’ve done this and still have not received your refund, please contact us at info@cardtaps.com.

7. Changes to This Refund Policy

We may update our Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on this page, and the “Last updated” date will be updated accordingly.

8. Contact Us

If you have any questions about our Refund Policy or need assistance, please contact us at:

Email: info@cardtaps.com
Website: https://www.cardtaps.com

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